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.requests-v2-kpi__valor{font-size:27px;font-weight:800;letter-spacing:-.03em;line-height:1;margin-top:8px}.pulso-dl2 .requests-v2-kpi__detalle{font-size:11.5px;color:var(--req-muted);margin-top:5px}.pulso-dl2 .requests-v2-kpi--accion{border-color:#f5d99b;background:linear-gradient(180deg,#fffdf6,#fff)}.pulso-dl2 .requests-v2-bandeja-filtros{background:#fff;border:1px solid var(--req-line);border-radius:var(--req-r);padding:12px 14px;box-shadow:var(--req-sh);margin-bottom:14px}.pulso-dl2 .requests-v2-bandeja-filtros__linea{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.pulso-dl2 .requests-v2-solapas{display:inline-flex;background:var(--req-soft);border-radius:999px;padding:3px;gap:2px;border:0}.pulso-dl2 .requests-v2-solapas a,.pulso-dl2 .requests-v2-solapas button{padding:6px 14px;border-radius:999px;font-size:13px;font-weight:600;color:var(--req-body);border:0;background:none;display:inline-flex;align-items:center;gap:7px;transition:.15s}.pulso-dl2 .requests-v2-solapas a[aria-selected=true],.pulso-dl2 .requests-v2-solapas button[aria-pressed=true],.pulso-dl2 .requests-v2-solapas button[aria-selected=true]{background:#fff;color:var(--req-pulso-deep);box-shadow:var(--req-sh)}.pulso-dl2 .requests-v2-solapas a{text-decoration:none}.pulso-dl2 .requests-v2-filter input[type=search],.pulso-dl2 .requests-v2-filter input[type=text],.pulso-dl2 .requests-v2-filter select{padding:8px 12px;border:1px solid var(--req-line);border-radius:var(--req-r-sm);background:#fff;font-size:13.5px;color:var(--req-body)}.pulso-dl2 .requests-v2-filter--check{display:inline-flex;align-items:center;gap:7px;font-size:13px;color:var(--req-body);padding:7px 12px;border:1px solid var(--req-line);border-radius:var(--req-r-sm);background:#fff}.pulso-dl2 .requests-v2-tabla{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--req-line);border-radius:var(--req-r);box-shadow:var(--req-sh);overflow:hidden}.pulso-dl2 .requests-v2-tabla th{text-align:left;font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:var(--req-muted);font-weight:700;padding:11px 14px;border-bottom:1px solid var(--req-line);background:#fbfcfc}.pulso-dl2 .requests-v2-tabla td{padding:13px 14px;border-bottom:1px solid var(--req-line2);vertical-align:middle;font-size:13px}.pulso-dl2 .requests-v2-tabla tbody tr:last-child td{border-bottom:0}.pulso-dl2 .requests-v2-tabla__fila:hover{background:#fbfdfd}.pulso-dl2 .requests-v2-tabla__fila.is-mia td:first-child{box-shadow:inset 3px 0 0 var(--req-pulso)}.pulso-dl2 .requests-v2-tabla__num{white-space:nowrap}.pulso-dl2 .requests-v2-tabla__enlace{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12px;font-weight:700;letter-spacing:.02em;background:var(--req-soft);border:1px solid var(--req-line);border-radius:7px;padding:3px 7px;color:var(--req-pulso-deep);display:inline-block}.pulso-dl2 .requests-v2-tabla__asunto{font-weight:600;font-size:13.5px;display:block}.pulso-dl2 .requests-v2-tabla__tipo{font-size:12px;color:var(--req-muted);margin-top:2px;display:flex;align-items:center;gap:6px}.pulso-dl2 .requests-v2-tabla__sello{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;padding:3px 8px;border-radius:7px;background:#eef2ff;color:#3730a3;border:1px solid #dde3fe}.pulso-dl2 .requests-v2-tabla__sin-asignar{font-size:12.5px;color:#b45309;background:#fef3c7;padding:3px 9px;border-radius:999px;font-weight:600;display:inline-flex;align-items:center;gap:5px}.pulso-dl2 .requests-v2-tabla__tiempo{font-size:12.5px;color:var(--req-body);font-feature-settings:"tnum";font-variant-numeric:tabular-nums;white-space:nowrap}.pulso-dl2 .requests-v2-staff-card .requests-v2-status,.pulso-dl2 .requests-v2-tabla .requests-v2-status{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap;border:0}.pulso-dl2 .requests-v2-status--pending{background:var(--req-st-open-bg);color:var(--req-st-open-fg)}.pulso-dl2 .requests-v2-status--in-progress{background:var(--req-st-work-bg);color:var(--req-st-work-fg)}.pulso-dl2 .requests-v2-status--waiting{background:var(--req-st-wait-bg);color:var(--req-st-wait-fg)}.pulso-dl2 .requests-v2-status--resolved{background:var(--req-st-done-bg);color:var(--req-st-done-fg)}.pulso-dl2 .requests-v2-status--closed{background:var(--req-st-clos-bg);color:var(--req-st-clos-fg)}.pulso-dl2 .requests-v2-status--rejected{background:var(--req-st-rej-bg);color:var(--req-st-rej-fg)}.pulso-dl2 .requests-v2-employee-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));grid-gap:12px;gap:12px}.pulso-dl2 .requests-v2-staff-card{background:#fff;border:1px solid var(--req-line);border-radius:var(--req-r);box-shadow:var(--req-sh);padding:16px 17px;transition:.15s}.pulso-dl2 .requests-v2-staff-card:hover{box-shadow:var(--req-sh-lg);border-color:#cfdbdc}.pulso-dl2 .requests-v2-staff-card--te-toca{border-color:#f5d99b;background:linear-gradient(180deg,#fffdf6,#fff)}.pulso-dl2 .requests-v2-staff-card__title{font-weight:700;font-size:14.5px;margin:0 0 5px;letter-spacing:-.01em}.pulso-dl2 .requests-v2-staff-card__meta{font-size:12.5px;color:var(--req-muted)}.pulso-dl2 .requests-v2-staff-card__pedido{font-size:12.5px;color:#92400e;font-weight:600}.pulso-dl2 .requests-v2-dcols{display:grid;grid-template-columns:1fr 316px;grid-gap:14px;gap:14px;align-items:start}.pulso-dl2 .req-detail-acciones,.pulso-dl2 .req-detail-ficha,.pulso-dl2 .req-detail-panel,.pulso-dl2 .requests-v2-hilo{background:#fff;border:1px solid var(--req-line);border-radius:var(--req-r);box-shadow:var(--req-sh)}.pulso-dl2 .requests-v2-mensaje{display:block}.pulso-dl2 .requests-v2-hilo__lista>.requests-v2-mensaje:last-of-type{border-bottom:0}.pulso-dl2 .requests-v2-mensaje__cabecera{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:5px}.pulso-dl2 .requests-v2-mensaje__autor{font-size:13px;font-weight:700}.pulso-dl2 .requests-v2-mensaje__fecha{font-size:11.5px;color:var(--req-muted);margin-left:auto}.pulso-dl2 .requests-v2-mensaje__cuerpo{font-size:13.5px;color:var(--req-body);margin:0}.pulso-dl2 .requests-v2-mensaje__marca{font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--req-muted);background:var(--req-soft);border-radius:5px;padding:2px 6px}.pulso-dl2 .requests-v2-mensaje--interna .requests-v2-mensaje__marca{background:#fef3c7;color:#92400e}.pulso-dl2 .requests-v2-mensaje__marca--pedido{background:var(--req-pulso-soft);color:var(--req-pulso-deep)}.pulso-dl2 .requests-v2-mensaje__cuerpo--sin{color:var(--req-muted);font-style:italic}.pulso-dl2 .requests-v2-sistema{background:#fbfcfc;padding:10px 20px;font-size:12.5px;color:var(--req-muted)}@media (max-width:1080px){.pulso-dl2 .requests-v2-dcols{grid-template-columns:1fr}}@media (max-width:980px){.pulso-dl2 .requests-v2-kpis{grid-template-columns:repeat(2,1fr)}}.pulso-dl2 .requests-v2-status{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap;border:0}.pulso-dl2 .requests-v2-status__punto{width:6px;height:6px;border-radius:50%;background:currentColor;flex:none}.pulso-dl2 .requests-v2-hilo{padding:0;overflow:hidden}.pulso-dl2 .requests-v2-hilo__titulo{font-size:13.5px;margin:0;padding:13px 20px;border-bottom:1px solid var(--req-line2)}.pulso-dl2 .requests-v2-hilo__lista{display:block;gap:0;margin:0;padding:4px 0;list-style:none}.pulso-dl2 .requests-v2-mensaje{display:flex;gap:11px;padding:16px 20px;background:none;border:0;border-radius:0;border-bottom:1px solid var(--req-line2);margin:0}.pulso-dl2 .requests-v2-mensaje__cuerpo-col{flex:1 1;min-width:0}.pulso-dl2 .requests-v2-mensaje--interna{background:#fffdf6;border:0;border-bottom:1px solid var(--req-line2);border-left:3px solid #f59e0b;border-radius:0}.pulso-dl2 .requests-v2-compositor,.pulso-dl2 .requests-v2-hilo__solo-lectura{border-top:1px solid var(--req-line);padding:14px 20px;background:#fbfcfc;margin:0}.pulso-dl2 .requests-v2-compositor__texto{width:100%;border:1px solid var(--req-line);border-radius:var(--req-r-sm);padding:11px 13px;min-height:76px;resize:vertical;background:#fff}.pulso-dl2 .requests-v2-sistema{display:flex;gap:11px;align-items:baseline;border-bottom:1px solid var(--req-line2);margin:0}.pulso-dl2 .req-pipeline{display:flex;align-items:center;gap:0;margin:16px 0 0;padding:16px 0 0;border-top:1px solid var(--req-line2);flex-wrap:wrap;list-style:none}.pulso-dl2 .req-pipeline__paso{display:flex;align-items:center;gap:9px;padding-right:8px;flex:none}.pulso-dl2 .req-pipeline__linea{flex:1 1;min-width:22px;height:2px;background:var(--req-line);margin:0 4px;border-radius:2px;align-self:center}.pulso-dl2 .req-pipeline__linea.is-llena{background:#22c55e}.pulso-dl2 .req-pipeline__linea.is-punteada{background:repeating-linear-gradient(90deg,var(--req-line) 0 5px,transparent 5px 10px)}.pulso-dl2 .req-pipeline__punto{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;flex:none;background:var(--req-soft);color:var(--req-muted);border:1px solid var(--req-line)}.pulso-dl2 .req-pipeline__txt{display:flex;flex-direction:column}.pulso-dl2 .req-pipeline__titulo{font-size:12.5px;font-weight:600;color:var(--req-muted);display:block;line-height:1.2}.pulso-dl2 .req-pipeline__fecha{font-size:11px;color:var(--req-muted);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.pulso-dl2 .req-pipeline__paso--hecho .req-pipeline__punto{background:#22c55e;color:#fff;border-color:#22c55e}.pulso-dl2 .req-pipeline__paso--hecho .req-pipeline__titulo{color:var(--req-ink)}.pulso-dl2 .req-pipeline__paso--ahora .req-pipeline__punto{background:var(--req-pulso);color:#fff;border-color:var(--req-pulso);box-shadow:0 0 0 4px var(--req-pulso-soft)}.pulso-dl2 .req-pipeline__paso--ahora .req-pipeline__titulo{color:var(--req-pulso-deep)}.pulso-dl2 .req-pipeline__paso--desviado .req-pipeline__punto{background:#ef4444;color:#fff;border-color:#ef4444}.pulso-dl2 .req-pipeline__paso--desviado .req-pipeline__titulo{color:var(--req-st-rej-fg)}.pulso-dl2 .req-detail-ficha dl,.pulso-dl2 .req-payload-dl{display:block;margin:0}.pulso-dl2 .req-detail-ficha dl>div,.pulso-dl2 .req-payload-dl>div{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px dashed var(--req-line2)}.pulso-dl2 .req-detail-ficha dl>div:last-child,.pulso-dl2 .req-payload-dl>div:last-child{border-bottom:0}.pulso-dl2 .req-detail-ficha dt,.pulso-dl2 .req-payload-dl dt{font-size:12px;color:var(--req-muted);width:104px;flex:none;margin:0}.pulso-dl2 .req-detail-ficha dd,.pulso-dl2 .req-payload-dl dd{font-size:13px;font-weight:600;flex:1 1;min-width:0;margin:0}.pulso-dl2 .req-detail-acciones__botones{display:flex;flex-direction:column;gap:8px}.pulso-dl2 .req-detail-acciones__botones .btn{width:100%;justify-content:center}.pulso-dl2 .req-detail-acciones__botones .btn-primary{background:var(--req-pulso-deep);border-color:var(--req-pulso-deep);color:#fff}.pulso-dl2 .req-detail-acciones__botones .btn.btn-amber{background:#fff;border-color:#f5d99b;color:#92400e}.pulso-dl2 .req-detail-acciones__botones .btn.btn-amber:hover:not(:disabled){background:#fffdf6}.pulso-dl2 .req-detail-acciones__nota{font-size:11.5px;color:var(--req-muted);text-align:center;margin-top:2px;line-height:1.45}.pulso-dl2 .requests-v2-detail-actor--te-toca{color:#92400e;font-weight:600}.pulso-dl2 .requests-v2-page--detalle>*,.pulso-dl2 .requests-v2-page--employee>*,.pulso-dl2 .requests-v2-page--staff>*{max-width:var(--req-ancho);margin-inline:auto}.pulso-dl2 .requests-v2-dcols{grid-template-columns:1fr var(--req-col-derecha);gap:var(--req-col-gap)}.pulso-dl2 .req-detail-aside{position:-webkit-sticky;position:sticky;top:14px}.pulso-dl2 .req-detail-ficha,.pulso-dl2 .req-detail-panel,.pulso-dl2 .requests-v2-bandeja-filtros,.pulso-dl2 .requests-v2-hilo,.pulso-dl2 .requests-v2-kpi,.pulso-dl2 .requests-v2-staff-card,.pulso-dl2 .requests-v2-tabla{border-radius:var(--req-radio-tarjeta);box-shadow:var(--req-sombra);border-color:var(--req-linea)}.pulso-dl2 .requests-v2-tabla__enlace,.pulso-dl2 .requests-v2-tabla__sello{border-radius:var(--req-radio-chip)}.pulso-dl2 .req-pipeline{flex-wrap:nowrap;width:100%;align-items:flex-start}.pulso-dl2 .req-pipeline__paso{flex:0 0 auto}.pulso-dl2 .req-pipeline__linea{flex:1 1 auto;margin-top:11px}.pulso-dl2 .req-detail-acciones--encabezado{margin-left:auto;display:flex;flex-direction:column;align-items:flex-end;gap:6px}.pulso-dl2 .req-detail-acciones--encabezado h2{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.pulso-dl2 .req-detail-acciones--encabezado .req-detail-acciones__botones{flex-direction:row;flex-wrap:wrap;gap:8px}.pulso-dl2 .req-detail-acciones--encabezado .req-detail-acciones__botones .btn{width:auto;border-radius:var(--req-radio-control)}.pulso-dl2 .req-detail-acciones--encabezado .req-detail-acciones__nota{text-align:right;max-width:340px}.pulso-dl2 .requests-v2-hilo__solapas{display:flex;gap:2px;padding:8px 10px 0;border-bottom:1px solid var(--req-linea)}.pulso-dl2 .requests-v2-hilo__solapa{border:0;background:none;padding:9px 12px;font-size:12.5px;font-weight:600;color:var(--req-tinta-suave);border-bottom:2px solid transparent;margin-bottom:-1px;cursor:pointer;display:inline-flex;align-items:center;gap:7px}.pulso-dl2 .requests-v2-hilo__solapa[aria-selected=true]{color:var(--req-accion);border-bottom-color:var(--req-marca)}.pulso-dl2 .requests-v2-hilo__cuenta{font-size:11px;font-weight:700;background:var(--req-fondo);border-radius:var(--req-radio-pastilla);padding:1px 6px}.pulso-dl2 .requests-v2-hilo__panel{padding:6px 16px 16px}.pulso-dl2 .requests-v2-hilo{display:flex;flex-direction:column;min-height:460px}.pulso-dl2 .requests-v2-hilo__lista{flex:1 1 auto}.pulso-dl2 .requests-v2-compositor,.pulso-dl2 .requests-v2-hilo__solo-lectura{margin-top:auto}.pulso-dl2 .req-pipeline__fecha,.pulso-dl2 .req-timeline time,.pulso-dl2 .requests-v2-mensaje__fecha,.pulso-dl2 .requests-v2-tabla__tiempo{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.pulso-dl2 .req-timeline time[title]{cursor:help;-webkit-text-decoration:underline dotted var(--req-linea);text-decoration:underline dotted var(--req-linea);text-underline-offset:3px}.pulso-dl2 .requests-v2-page .req-area-badge,.pulso-dl2 .requests-v2-page .req-badge{text-transform:none;letter-spacing:0;border-radius:var(--req-radio-chip)}